The state Department of Commerce and Consumer Affairs is offering advice to the roughly 18,000 current and former HMSA members whose personal information was compromised in a cyber attack on Anthem.

Members who sought treatment in one of the 14 mainland states where Anthem operates are being directed to where they can learn about services the company is offering, including identity repair assistance, child identity protection and free credit monitoring.

The Hawaii Insurance Division and the Office of Consumer Protection will continue to monitor the situation, and suggests that consumers take extra precautions, such as reviewing their credit reports for signs of fraudulent activity, DCCA said in a news release Tuesday.

cybercrime photo

An estimated 18,000 HMSA members may have had their personal information compromised in a recent cyber attack.

Chad Blair/Civil Beat

“We will continue discussions with Anthem and HMSA to ensure the members affected are notified in a timely manner and informed of the next steps and protections offered,” said Gordon Ito, insurance commissioner.

OCP also reminded consumers to be alert for scammers who may try to take advantage of the Anthem security breach, the release said.

“This is a good time to remind everyone to never provide personal information to anyone unless you’re 100 percent sure that they are who they say they are,” said Stephen Levins, OCP executive director. “The main point is to exercise caution. Just because someone says they’re calling from your bank or health insurance company, doesn’t mean that they are.”

Consumers should also be on the alert for phony emails, the release said. If you receive an email from Anthem asking for your personal information, do not provide it. Check with Anthem or HMSA through the phone number you usually use or one from the phonebook, confirm that the contact information is legitimate.

The security breach affects customers from Amerigroup, Anthem and Empire Blue Cross Blue Shield companies, Caremore and Unicare, the release said. The 14 states where Anthem Inc. operates include California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin.

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