Dispatchers who handle 911 calls, give lifesaving information to people in crisis and coordinate responses fall under the same occupational category as customer service representatives, receptionists, secretaries, typists and insurance claims clerks.    That’s according to the U.S. Bureau of Labor Statistics, which classifies workers based on its Standard Occupational Classification System.  But dispatchers are hopeful … Continue reading More Like Cops Than Clerks? 911 Dispatchers Push For Recognition As First Responders