A different agency worker mistakenly sent the warning that a ballistic missile was heading to the islands, leading hundreds of thousands of people to believe they were about to die in a nuclear attack.
The button pusher thought it was a real emergency even though other workers understood it was an exercise. The agency later fired him.
It took the agency nearly 40 minutes to retract the alert.
The email was included in hundreds of documents released to the media under open records requests. The email author recounted seeing scenes of TV watching and sleeping after working late at night.
“On multiple occasions I’ve observed them watching movies or TV shows. Usually they are sitting around looking unoccupied,” the email said.
There was resistance at the agency to allowing staff to do work other than monitoring to ensure they were not distracted, but this led to other distractions, the email alleged.
Lt. Col. Charles Anthony, a spokesman for the Hawaii state Department of Defense, which includes the emergency agency, said watching movies and TV shows on the job violates the agency’s codes of conduct and standard operating procedures. Employees are expected to watch TV news, however, as part of their jobs, he said.
The email author also complained that managers failed to heed calls for a way to cancel missile alerts. The employee had asked superiors multiple times in November and December what they would do if a missile missed Hawaii or if a missile was shot down after an alert was filed.
“Though my request for a protocol was not based on a concern about human error, had the protocol been developed within the past 2 months, the delay yesterday would not have happened,” the email said.
The agency sent the false alert at 8:07 a.m. on Jan. 13. The cancellation notification didn’t go out until 8:45 a.m.
Thoughts on this or any other story? Write a Letter to the Editor. Send to firstname.lastname@example.org and put Letter in the subject line. 200 words max. You need to use your name and city and include a contact phone for verification purposes. And you can still comment on stories on our Facebook page.