Robocallers masquerading as the Board of Water Supply may be trying to get personal information from Oahu customers, according to a press release.

The agency does not ask for social security numbers over the phone, nor does it allow robocallers, the BWS said in a press release.

“This warning comes as a BWS customer reported receiving a spoofed robocall asking for her social security number,” the press release said.

Board of Water Supply building. 27 june 2016
The Board of Water Supply is warning customers of robocalls looking for personal information. Cory Lum/Civil Beat

The board also said it doesn’t attempt to collect payment over the phone or call customers outside of normal business hours.

“Additionally, if you are approached in person by someone saying he/she is from the BWS, it is acceptable to ask for official identification.  All personnel involved in official BWS activities will be properly credentialed — wearing official BWS attire with the BWS logo, driving BWS labeled vehicles, and carrying an official City and County of Honolulu badge, with the agency identified as the BWS,” the agency’s press release says.

The board asks that anyone who wants to confirm the validity of calls or has any concerns to call 748-5000.

Something to consider...

Civil Beat is a small, independent newsroom that provides free content with no paywall. That means readership growth alone can’t sustain our journalism.

The truth is that less than 2% of our monthly readers are financial supporters. To remain a viable business model for local news, we need a higher percentage of readers-turned-donors.

Will you consider making a tax-deductible gift today?

About the Author