Hawaii residents who have concerns about professionals in the state can now file complaints online.

The state’s Department of Commerce and Consumer Affairs has announced an updated website that accepts digitally filed complaints about professionals in regulated industries, such as the health care, motor vehicle and building industries.

Prior to this, everyone had to file complaints using paper only. That slowed the Regulated Industries Complaints Office’s efforts to process and investigate complaints.

For the first time, Hawaii residents who have complaints against regulated professionals can file them with RICO online. Anita Hofschneider/Civil Beat

Civil Beat reported in 2019 that one Maui woman who reported alleged assault at the hands of a local physician filed her complaint by printing out a PDF, signing it and mailing to Honolulu, and received a letter by mail acknowledging her complaint one month later.

“If a complaint comes into our intake unit and they want to ask me a question about it, somebody hand-walks that file over to me,” said Daria Loy-Goto, RICO’s former complaints and enforcement officer, at the time. 

Now RICO staff can actually receive and review a file online.

“During the portal’s first ten days of operation after its soft launch, RICO received six consumer complaints electronically,” Jayson Horiuchi, spokesman for the consumer department, wrote in a press release.

Click here to file a complaint.

An Important Note

If you consider nonprofit, independent news to be an essential service that helps keep our community informed, please include Civil Beat among your year-end contributions.

And for those who can, consider supporting us with a monthly gift, which helps keep our content free for those who need it most.

This year, we are making it our goal to raise $225,000 in reader support by December 31, to support our news coverage statewide and throughout the Pacific. Are you ready to help us continue this work?

About the Author