Hawaiian Electric is asking customers with past due accounts to set up payment plans to avoid having their service cut off at some time in the future.

Utility regulators have said a moratorium on disconnections will end Monday but the company said it won’t immediately start cutting off electricity to people behind on their bills.

“But customers are urged to act now to set up a payment plan to avoid disconnection in the future,” the company said.

Hawaiian Electric is urging customers to go to its website for options.

Thousands of customers who meet the threshold for getting their power cut will automatically roll their balances into 12-month payment plans, the company said.

“Those customers will receive a notice with their bill when the payment plan starts that explains how the arrangement works, including instructions on how to opt out,” Hawaiian Electric said.

An Important Note

If you consider nonprofit, independent news to be an essential service that helps keep our community informed, please include Civil Beat among your year-end contributions.

And for those who can, consider supporting us with a monthly gift, which helps keep our content free for those who need it most.

This year, we are making it our goal to raise $225,000 in reader support by December 31, to support our news coverage statewide and throughout the Pacific. Are you ready to help us continue this work?

About the Author